Privacy Policy

Effective Date: 5/26/2025

Business Name: Frameworks Collision

Website: www.frameworkscollision.com

Business Address: 6067 Branch Hill-Guinea Pike, Suite A, Milford, OH 45150

1. Overview

At Frameworks Collision, your privacy matters. This Privacy Policy explains how we collect, use, store, and share your information when you:

  • Visit our website
  • Submit a form online
  • Contact us via phone, text, or email
  • Drop off or schedule a repair at our shop
  • Interact with our team during the vehicle repair process

This policy applies to all data collected by Frameworks Collision in Ohio.

2. Information We Collect

Information You Provide Directly

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Insurance information
  • Driver’s license (if needed for rental coordination)
  • Vehicle Identification Number (VIN)
  • Vehicle make, model, and year
  • Signatures on legal documents (collected digitally or in person)

Information Collected Automatically (website)

  • IP address
  • Device/browser type
  • Referring URL
  • Pages visited
  • Cookies and similar tracking data
  • Website analytics (e.g., Google Analytics)

3. How We Use Your Information

We use personal data to:

  • Communicate with you about estimates, repairs, and status updates
  • Coordinate with insurance companies and rental agencies (when requested)
  • Process authorizations and required legal documentation
  • Schedule appointments and vehicle drop-offs/pickups
  • Send repair status updates (phone, email, or SMS)
  • Improve website performance and functionality
  • Comply with legal, insurance, and safety obligations

4. Sharing Your Information

We share data only as needed to provide our services and as permitted by law:

  • With insurance companies involved in your repair
  • With rental car agencies when coordination is requested
  • With service providers and software tools we use for estimating, communications, document collection, and customer management
  • With website/analytics providers (e.g., Google Analytics)

We do not sell your personal information.

5. Data Storage and Security

Your information is stored securely using:

  • Encrypted web servers and secure transmission where supported
  • Reputable, access-controlled cloud systems and shop management tools
  • Physical safeguards at our facility

We retain information only as long as necessary to complete services, meet regulatory/insurance requirements, resolve disputes, and enforce agreements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Analyze visitor behavior and site performance
  • Remember preferences
  • Improve user experience

You can control cookies through your browser settings. Some features may not function properly without cookies.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights such as to access, correct, or delete certain personal information, or to limit certain processing. To make a request, contact us using the information in Section 13. We will verify your request and respond within the timeframe required by applicable law.

8. Data Access and Control

To request access to, correction of, or deletion of your personal information, please contact us at any time. We will take reasonable steps to verify your identity before acting on a request.

9. Third-Party Links

Our website may contain links to third-party websites or tools (e.g., rental providers or insurance forms). We are not responsible for the privacy practices of those third parties. Review their policies before providing information.

10. Children’s Privacy

We do not knowingly collect or store personal data from anyone under the age of 16. If you believe a minor has provided us information, please contact us to request deletion.

11. Business Transfers

If Frameworks Collision is involved in a merger, acquisition, asset sale, or similar transaction, your data may be transferred to the successor organization and remain subject to this Privacy Policy (as updated).

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

Frameworks Collision

6067 Branch Hill-Guinea Pike, Suite A, Milford, OH 45150

Hours: Monday–Friday, 8:00 AM – 6:00 PM

Phone: (513) 638-4916

Email: frameworkscollision@gmail.com

Website: www.frameworkscollision.com

14. SEO Disclosure and Transparency

Frameworks Collision is an independently owned auto body repair center serving the Cincinnati metro area. We service a wide range of domestic and import vehicles, including luxury and performance models.

Service area includes (non-exhaustive): Milford, Loveland, Goshen, Miami Township, Terrace Park, Indian Hill, Mariemont, Madeira, Montgomery, Kenwood, Blue Ash, Hyde Park, Anderson Township, Newtown, Eastgate, Batavia, Amelia, Withamsville, Mt. Washington, Glen Este, and Fairfax.

This privacy policy is published to help customers and search engines understand our commitment to data protection and customer service.

Get in touch today

Get a free estimate now
Ask us a question
1➜

Where was your vehicle damaged?*

Select all of the areas of your car that need to be repaired. It doesn't have to be exact, just do your best...

Choose as many as you like

Please select at least one area.
2➜

Vehicle Year, Make, Model*

for example: 2023 BMW 740i

Please enter your vehicle details.
3➜

How do you plan on paying for the repairs?*

If you're going through an insurance company, we can coordinate the repair directly with the insurance provider.

If you're paying out of pocket, we'll provide an upfront repair estimate based on your vehicle's damage.

Choose the option that best fits your situation, and we’ll take care of the rest!

Please choose one option.
4➜

Which Insurance Company?

for example - Allstate, State Farm, AAA, Geico, USAA, etc.
(if you don't know you can skip this step)

5➜

This is the last step!*

We DON'T share your information with anyone!

Our team will only use it to send your repair estimate with your 30% deductible discount.

First name *
Last name *
Phone number *
Email
Please fill the required fields.
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